Contact

Reaching the right team with the right question makes a real difference — especially mid-draft when a data discrepancy feels urgent and a three-day email thread is the last thing anyone needs. This page covers how to get in touch with the Fantasy Player Database team, what to expect in terms of response timing, which channel fits which type of question, and the geographic scope of the database's service coverage.

Response expectations

Not all questions are created equal, and neither are response times. The team routes incoming messages by category, which means a well-labeled message moves faster than a general inquiry dropped into a shared inbox.

For data accuracy reports — a stat that looks wrong, a player verified at the incorrect position, a projection that hasn't updated after a verified trade — the target response guidance is 1 business day. These get priority because a stale data point has downstream consequences across rankings, auction values, and trade analyzer integrations.

For general product questions — how scoring adjustments work, how to interpret a specific metric, questions about database search and filtering tools — expect a response within 2 business days.

For API access inquiries — licensing, endpoint documentation, rate limits, and integration scoping — the window is 3 business days, since those conversations typically involve a technical review before anything substantive can be said. The API access page covers the baseline specs before that conversation starts.

A few things that speed up any response considerably:

Vague messages like "my player data is wrong" take longer, not because the team is uncharitable, but because diagnosing a problem without a patient description is genuinely hard.

Additional contact options

Email is the primary channel, but it isn't the only one. A few alternatives are worth knowing about depending on what kind of help is needed.

The FAQ section handles roughly 70% of common questions without any back-and-forth. It covers scoring interpretation, real-time data update schedules, player ID cross-platform matching, and similar recurring topics.

The how to get help page is structured for users who aren't sure which section of the database addresses their problem — a useful first stop before sending a message.

For issues specifically tied to historical performance data queries or statistical methodology disputes, including a citation from a named public source (Pro Football Reference, Baseball Reference, NBA.com, or Hockey Reference) gives the data team something concrete to check against internal records.

There is no live chat support. That's a deliberate choice: real-time chat degrades answer quality for anything technically complex, and fantasy database questions are almost always technically complex.

How to reach this office

The primary contact method is email. The address is published in the site footer, which is the canonical location — this avoids the version-drift problem where a contact address verified on a content page goes stale and no one notices for six months.

When composing a message, subject line clarity helps more than most people realize. "Question about dynasty valuations" gets routed. "Hey" does not, at least not quickly. Structuring the subject line as [Sport] | [Topic] | [Urgency] — for example, NFL | Injury Status Data | Time-Sensitive — puts the message in front of the right person without an intermediate triage step.

Office hours for staffed responses are Monday through Friday, 9 a.m. to 6 p.m. Eastern Time. Messages received outside those hours are queued and addressed in order the following business day. During peak periods — the NFL preseason window running roughly August through early September, and the first week of March Madness — response times across all categories may extend by 24 hours.

Service area covered

Fantasy Player Database covers professional sports data for leagues operating within the United States and Canada, with the following sport-specific scope:

• NFL: All 32 active rosters, practice squads, and injured reserve designations, with coverage extending to undrafted free agents during the preseason window.
• MLB: All 30 franchises across both leagues, including 40-man roster transactions and minor league call-up tracking.
• NBA: All 30 teams with two-way contract player tracking included.
• NHL: All 32 franchises, including conditioning stints and LTIR designations.
• MLS: Coverage for all active MLS clubs, with depth charting updated on a 48-hour cycle rather than the 24-hour standard applied to the four major North American leagues.

International leagues — the Premier League, Bundesliga, La Liga, Serie A, and Ligue 1 — are covered through the fantasy soccer player database, but data update cadences for international competitions follow a separate schedule tied to match-day cycles rather than a fixed daily refresh.

The database does not currently extend to college sports, CFL, or minor professional leagues. Dynasty league valuations for prospects incorporate pre-draft amateur data drawn from named public sources, but that data reflects scouting reports and combine metrics rather than live roster tracking.